Customer Service

Shipping & Delivery

FOB Van Nuys, California. At this time, we only ship within the Contiguous United States (lower 48 states excluding Alaska and Hawaii). All rates will be calculated via UPS Ground Rates. Our standard method of shipping is UPS Ground Service. We do offer faster shipping methods at an increased cost. You may select a faster shipping method during checkout. All shipping and handling fees are non-refundable. Unless otherwise arranged by customer, all orders are shipped by UPS Ground Service prepaid with the freight charge added to the invoice. We are not responsible for delays in shipment due to circumstances beyond our control including (but not limited to) acts of God, labor disputes, transportation or customs delays or natural disasters.

Returns & Replacements

If you experience any issues with your order, please reach out to Pacific Merchants Customer Service at (818) 988-8999. You may also email [email protected] or send a fax to (818) 988-6999.

Trademark and Reseller Authorization

Pacific Merchants Trading Company, INC is the trademark owner of both Pacific Merchants and Acaciaware and exclusive master distributor. Resellers must be pre-approved to sell our products anywhere, including physical stores or online. By taking delivery of our products for reselling, customer agrees to all of our reseller terms and conditions. For a copy of our reseller terms and conditions contact [email protected]

Privacy & Security

We have undertaken every possible measure to guarantee that your shopping experience is fast, easy, fun, and safe! To ensure that your information is secure, we use Authorize.net Payment Gateway, a secure and reliable service. This service allows you to make secure payments over our website via a secure order form that uses Secure Sockets Layer (SSL) technology. When you are prompted to input your vital information to conduct a transaction, you are protected completely by this technology! To ensure the security of your information, this technology encrypts your credit card information as it travels over the Internet. SSL is a standard technology used by the best E-Commerce websites.

PacificMerchants.com respects and appreciates your privacy and we will always protect your information and honor your trust. In order to make your shopping experience easy, we collect information about you in order to provide you with all of the benefits that we offer. We always handle this information in a safe and responsible manner. Furthermore, we will not share or sell your information to any third party. 

We welcome your periodic review of our Privacy Policy as we update it to reflect improved technologies and services.

If you have any questions about our Privacy & Anti Spam policy, please feel free to Contact Us.

If you prefer regular mail correspondence, you can write to us at:

Pacific Merchants
149 S. Barrington Avenue, #507 
Los Angeles, CA 90049-3310 
Toll Free: (888) 207-8999 
FAX: (818) 988-6999

© 2021 Pacific Merchants Trading Company. All Rights Reserved.