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When you shop with us, we want you to be completely satisfied. If for any reason
you are not satisfied with your purchase, you may return it for a replacement
or refund of the purchase price. Any gift item shipped to you from
Pacificmerchants.com may be returned for a merchandise credit that can be used
on a future Pacificmerchants.com order. Refund checks are not available for
gift returns.
How do I return a package?
For your convenience, the
Return Form, includes a Return Label that you may use when shipping the
package back to us. Simply attach the label to the outside of your package and
send the package. Please first remove the old label from the packaging or make
sure that the returns label covers the old one. Customers are required pay for
shipping back to our warehouse. Merchandise must be in original packaging and
in unused, resalable condition. You need to make sure to pack the box so that
the item will not be damaged in route back to our warehouse. IMPORTANT: We will
not issue refunds for returned merchandise which has been damaged in transit
back to our warehouse! BE SURE TO PACK YOUR RETURN MERCHANDISE CAREFULLY!
If you no longer have your
Return Form and cannot print a new one, please
Contact Us via email or call us toll free at (888) 207-8999. Our
Customer Service hours are Monday thru Friday 8AM - 5PM Pacific Standard Time.
| Return your package to: |
PacificMerchants.com
ATTN: Returns
7715 Densmore Avenue
Van Nuys, CA 91406
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What do I do if my order is incomplete, incorrect or damaged?
If you order is incomplete, incorrect, or damaged, please
Contact Us via email or call us toll free at (888) 207-8999. Our
Customer Service hours are Monday thru Friday 8AM - 5PM Pacific Standard Time.
How do I exchange an item?
We apologize but we cannot process exchanges. If you have found another item
that you would prefer over one you have already received, we ask that you place
a separate order for the new item and that you return the unwanted item. Once
the returned item has been received at our warehouse and inspected to make sure
it is in new, unused, resalable condition, a credit will be issued to your
account. Please see instructions above for how to return a package.
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